Terms of Service

1. Acceptance of Terms

By visiting or purchasing from this site, you agree to these Terms of Service and to any policies referenced here, including our Replacement & Refund Policy, Shipping, and FAQs. If you do not agree, please do not use the site.

Effective date: October 13, 2025. We may update these terms from time to time (see Section 15).

2. Store Information

• Brand: A Cozy Gift
• Customer Service: please use the Contact Us page for support
• Operational Center: Unit 2101, 21/F, Trendy Centre, 68 Castle Peak Road, Tsuen Wan, N.T., Hong Kong (not a return address)

For returns/exchanges, contact us first to receive the correct return warehouse address.

3. Products & Personalization

• Many items are made‑to‑order and personalized. Preview colors may differ slightly from physical prints due to device and material differences.
• You are responsible for ensuring names, dates, and uploaded images are accurate and lawful to use.
• We may refuse or cancel orders that include content that is unlawful, infringing, or offensive.

4. Orders, Pricing & Payments

• All orders are subject to acceptance and availability.
• Prices and currencies are shown at checkout. We may correct pricing errors at any time; if an error affects your order, we will contact you for confirmation or cancellation.
• Taxes, duties and shipping charges are displayed or calculated at checkout where applicable.
• We accept major cards and supported wallets. By submitting payment you confirm you are authorized to use the provided method.

5. Shipping & Delivery

Processing times, transit windows and limitations (e.g., remote areas, PO Boxes, APO/FPO) are described on our Shipping page and form part of these terms.

6. Returns, Replacements & Refunds

Our policy is designed for personalized gifts. Eligibility, windows and methods are detailed in the Replacement & Refund Policy, which forms part of these terms.

7. Discount Codes & Promotions

• Unless stated otherwise, one code per order. Codes cannot be exchanged for cash or applied after checkout.
• Promotions may have country, product, or date restrictions and may be modified or discontinued without notice.

8. Intellectual Property

• All site content (text, graphics, logos, images) is owned by or licensed to A Cozy Gift and protected by applicable IP laws.
• You may not copy, modify, distribute, or exploit content without our prior written consent.

9. Acceptable Use

• Do not misuse the site, attempt unauthorized access, or upload harmful code.
• Do not use the service to infringe others’ rights, violate laws, or distribute unlawful or offensive content.

10. Third‑Party Services

We may use third‑party logistics, payment processors, or apps. Your use of those services may be subject to their terms and privacy policies.

11. Privacy

Your information is handled according to our Privacy Policy (available on the site). For data requests, please reach us via the Contact Us page.

12. Disclaimer of Warranties

The site and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non‑infringement.

13. Limitation of Liability

To the fullest extent permitted by law, A Cozy Gift shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or revenues. Our total liability for any claim shall not exceed the amount you paid for the order giving rise to the claim.

14. Indemnification

You agree to indemnify and hold A Cozy Gift harmless from claims arising from your breach of these terms or your misuse of the site or products.

15. Changes to the Terms

We may update these terms at any time. Changes take effect when posted on this page. Your continued use of the site constitutes acceptance of the updated terms.

16. Governing Law & Dispute Resolution

These terms are governed by applicable laws where our operational entity is established, without regard to conflict of law principles. Disputes shall be resolved through good‑faith negotiation; if unresolved, they may be submitted to the competent courts of that jurisdiction unless local consumer law requires otherwise.