Shipping
Clear timelines and honest policies for your cozy gifts. Processing time is separate from in‑transit time—details below.
Order Flow (What to Expect)
- Processing (made to order): 3–5 business days for most items; complex/bulk: 5–8.
- Dispatch: Orders paid before 14:00 PST are typically handed to the carrier the same/next business day once produced.
- Tracking Activation: New tracking IDs usually populate scans within 24–72 hours.
Tables below show in‑transit delivery time after dispatch. Add processing time to estimate your total.
A. Standard Shipping (Post & ePacket)
| Destination | Estimated Delivery Time (Business Days) |
|---|---|
| United States | 7–9 business days |
| Europe | 7–12 business days |
| Australia | 7–9 business days |
| Canada | 9–12 business days |
| New Zealand | 8–10 business days |
| Japan | 4–6 business days |
| Brazil | 15–25 business days |
| Other Areas | 9–30 business days |
Remote areas or customs inspections may add 2–5 days.
B. Express Shipping (Priority Couriers)
| Destination | Estimated Delivery Time (Business Days) |
|---|---|
| United States | 2–3 business days |
| Europe | 3–5 business days |
| Australia | 3–5 business days |
| Canada | 3–5 business days |
| New Zealand | 3–5 business days |
| Brazil | 5–7 business days |
| Japan | 3–5 business days |
| Other Areas | 5–7 business days |
Remote, PO Boxes & APO/FPO
- Remote areas: add typically +2–5 business days to the table above.
- PO Box / APO / FPO: Some express couriers cannot deliver. Our checkout will filter available options; if undeliverable, we’ll email you for an alternate address.
- Peak season (Black Friday/Christmas): expect +2–5 business days to the full journey.
Customs, Duties & Tax IDs
- Duties/VAT depend on your country’s rules. Unless marked as duty‑paid at checkout, fees are the recipient’s responsibility.
- Some countries (e.g., Brazil, Chile) require a tax ID; include it at checkout to avoid delays.
- We attach all required customs paperwork to your shipment.
Tracking & No‑Update Cases
- New tracking numbers may show no scans for 24–72h after handoff—this is normal.
- No movement for 7+ days? Please contact us on the Contact Us page. We’ll investigate and reship/refund if confirmed lost.
Holiday Cut‑offs
We publish recommended order‑by dates for major holidays here each season. Orders placed after the cut‑off may still arrive in time, but we cannot guarantee due to carrier capacity and customs.
Quick Links
Tip: Times above are in business days and exclude weekends/holidays. Weather, customs and airline capacity can cause delays outside of our control—but we’ll always help if anything goes wrong.